Terms of service

Terms & Conditions Of Service

(Last updated 22.06.26)

Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Hinch Distillery’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms ‘Hinch Distillery’, ‘Ninth Wave Gin’, ‘Hinch Tours’, ‘Hinch Experiences’, or ‘Hinch Gift Shop’ or ‘us’ or ‘we’ refer to the owner of the website whose registered office is 19 Carryduff Road, Ballynahinch, Co. Down, BT27 6TZ, United Kingdom. Our company registration number is NI640001. The term ‘you’ refers to the user or viewer of our website.

Use of This Website

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you allow cookies to be used, personal information such as recent search data may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material owned by or licensed to us, including but not limited to design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these Terms and Conditions.
  • All trademarks reproduced on this website, which are not the property of or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked website(s). We have no responsibility for the content of linked website(s).
  • Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Hinch Tours & Experiences

As we are a licensed venue, children under the age of 18 must vacate the premises by 9 pm, in accordance with The Licensing (Northern Ireland) Order 1996. Our fully licensed bar is open before and after tours, weddings, conferences, and events, offering local craft beer, spirits, and ciders.

  • Tour Duration:
    • The Distillery Classic & Premium Whiskey Tour lasts approximately 60 minutes, including a tasting.
    • The Gin School Experience lasts approximately 90 minutes, including a tasting.
    • Seasonal tours and their durations will be listed when booking.
  • Age Restrictions:
    • Participants must be over 18 years of age to join the Hinch Distillery Gin School Experience, as this includes a 50cl / 500ml bottle of gin designed during the tour for each participant.
    • The Hinch Distillery Whiskey Tour is open to those under 18 years of age if accompanied by an adult. Minors will be served soft drinks instead of alcoholic spirits during tastings.
    • We reserve the right to request valid photo ID from any guest.
  • Accessibility:
    This is a working distillery with indoor and outdoor areas that may have varying temperatures, smells, and lighting. If you are sensitive to these factors, please inform your guide. The tours require standing/walking for extended periods. If you require special assistance, please inform us in advance or notify your tour guide on the day.
  • General Terms:
    • All sales are final.
    • We reserve the right to refuse entry.
    • Due to maintenance, some areas may be excluded from the tour for health and safety reasons.
    • Free parking is available on-site, but we cannot accommodate overnight parking. Vehicles and contents are left at the owner's risk.
    • Smoking, including e-cigarettes, is prohibited except in designated areas.
    • Luggage may be subject to a security check. Please avoid bringing large bags, rucksacks, or suitcases, as storage facilities are not available. Small personal belongings (e.g., coats, umbrellas, shopping bags) should be carried by yourself during the tour.

Hinch Online Discounts: 

These Discount Terms of Service (“Terms”) apply to all promotional codes, discounts, special offers, and similar promotions (“Discounts”) offered by Hinch. By redeeming or using any Discount, customers agree to the following:

  1. Non-Combinable Discounts
    Discounts cannot be combined with any other discounts, promotions, or offers. Only one Discount may be applied per order or booking.

  2. Exclusions – Warehouse 3 Collection
    Discounts are not valid on any items within the Warehouse 3 Online Collection. 

  3. Exclusions – Sitewide Sales
    Discounts cannot be applied during a sitewide sale. If the website is running a sitewide promotional event, all individual Discounts are automatically void for the duration of that event.

  4. Eligible Products and Services
    Discounts may only be used for tour bookings or for specific tour vouchers designated as eligible by Hinch.

  5. Ineligible Voucher Types
    Discounts cannot be applied to “Tour & Gift Shop Vouchers” or any other bundled or combined product unless expressly stated otherwise.

  6. Additional Restrictions

    • Discounts have no cash value and cannot be exchanged or refunded.

    • Hinch reserves the right to modify or cancel any Discount at any time.

    • Misuse of a Discount may result in cancellation of the order or booking.

 

Visitor Centre Promotional Offer Terms & Conditions

Last updated: [05th March 2026]

These terms apply to all promotional offers advertised by Hinch Distillery Visitor Centre (“Hinch Distillery”, “we”, “our”, “us”) unless otherwise stated in the relevant promotion. By redeeming any promotional offer, customers agree to these terms.

These offers are intended to support promotional campaigns promoting retail purchases and visitor experiences at the Hinch Distillery Visitor Centre.


1. General Promotional Terms

1.1 All promotional offers are subject to availability and may be amended, withdrawn, or extended at any time without prior notice.

1.2 Promotions cannot be used in conjunction with any other offer, promotion, discount, voucher, bundle, or staff discount, unless explicitly stated.

1.3 Only one promotional offer may be used per transaction or booking.

1.4 Promotions cannot be exchanged for cash, credit, or alternative products.

1.5 Promotions are valid only during the campaign period stated in the relevant advertisement or marketing communication.

1.6 Promotions apply only to customers aged 18 years or over where alcohol purchases are involved. Proof of age may be required.

1.7 Hinch Distillery reserves the right to refuse redemption or cancel promotions where misuse, abuse, or fraudulent activity is suspected.

1.8 Hinch Distillery reserves the right to limit quantities, restrict specific products, or cap promotional redemptions where necessary to protect stock availability or operational capacity.


2. Spend £200 - Get £20 Off Retail

2.1 Customers who spend £200 or more in a single transaction in the Hinch Distillery Visitor Centre retail shop will receive £20 off the total purchase price.

2.2 This promotion is valid for in-store purchases only and cannot be redeemed online.

2.3 The £200 minimum spend must be reached before the promotional discount is applied.

2.4 The promotion applies once per qualifying transaction and cannot be split across multiple transactions.

2.5 Certain items may be excluded at management discretion, including but not limited to:

  • Gift cards
  • Limited edition releases
  • Previously discounted items
  • Bundled products

2.6 If items purchased under this promotion are returned, refunds will reflect the discounted purchase value.

2.7 Hinch Distillery reserves the right to limit the number of promotional redemptions per customer, per day, or per visit where necessary to prevent misuse of the promotion.

2.8 Transactions that appear to be deliberately split to qualify for multiple discounts may be refused at the discretion of Hinch Distillery management.

4. 2-for-1 Distillery Tour & Shuttle Offer (Wednesday - Friday)

4.1 The 2-for-1 tour offer applies to Standard and Premium Hinch Distillery tours taking place Wednesday to Friday only.

4.2 Under this promotion, two guests may attend a qualifying tour for the price of one standard adult ticket for that tour type.

4.3 The offer is available only where the promotional booking includes use of the complimentary outbound shuttle service from Hilton Belfast to Hinch Distillery.

4.4 To qualify for the promotional rate, guests must travel on the outbound shuttle service from Hilton Belfast to Hinch Distillery and be checked onto the shuttle by Hinch Distillery or its appointed transport provider.

4.5 Guests who book a 2-for-1 tour and shuttle ticket but do not use the outbound shuttle service will no longer be eligible for the 2-for-1 promotional rate.

4.6 Where guests attend the tour without having travelled on the outbound shuttle service, Hinch Distillery reserves the right to charge the difference between the promotional ticket price and the standard tour admission price.

4.7 Return transport from Hinch Distillery to Hilton Belfast is optional and does not affect eligibility for the promotional rate.

4.8 The promotion applies only to Standard Tours and Premium Tours and excludes private tours, special event tours, group packages, and any other tour experiences not listed as Standard or Premium tours.

4.9 The offer does not apply to tours scheduled on Mondays, Tuesdays, weekends, or bank holidays.

4.10 Tour places and shuttle seats are subject to availability, and advance booking is recommended.

4.11 Hinch Distillery reserves the right to limit the number of promotional tickets available per tour session.

4.12 The promotion cannot be used in conjunction with any other offer, discount, promotional code, or package.

4.13 Standard tour safety policies, age restrictions, and responsible alcohol service policies apply.

4.14 Promotional tour bookings remain subject to the standard Hinch Distillery tour booking and cancellation policy.

4.15 In the event of no-shows, failure to use the outbound shuttle service, or cancellations made outside the permitted cancellation window, promotional tickets may be forfeited and are not guaranteed to be reissued under the promotional terms.

4.16 Hinch Distillery reserves the right to amend, suspend or withdraw this promotion at any time without notice.


5. Campaign Redemption

5.1 Promotions may be distributed through paid social media advertising, email marketing, or other promotional channels.

5.2 Customers may be required to present or reference the relevant promotion at the point of purchase or booking.

5.3 Promotions may be limited to customers within a specific geographic area or campaign period, as outlined in the relevant advertisement.


6. Liability

6.1 Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

6.2 Hinch Distillery shall not be liable for losses arising from circumstances outside reasonable control, including stock shortages, operational changes, or tour schedule adjustments.


7. Governing Law

These terms are governed by the laws of Northern Ireland / United Kingdom, and any disputes shall be subject to the jurisdiction of the courts of the United Kingdom.